In summary, we will: Respond promptly to your requests Clarify and confirm your requirements and expectations Confirm with the date and time of the site survey Make all reasonable effort to keep to agreed appointments and times scales Communicate and explain causes for any unexpected delays Give you printed copy the terms and conditions of the services Provide you a copy of our complaints procedure Respond promptly to any issues / complaints raised by the client Adhere to health and safety rules in conducting the energy surveys Record and investigate information necessary to ensure accuracyof EPC Provide statutory recommendations to enhance the energy efficiency of your home At all times provide the service in a professional and ethical manner Comply with the statutory requirement of all laws and specifically requirements of the Housing Act 2004 (part 5)